Return & Refund Policy
RETURNS & REFUND POLICY
In the unfortunate event of you returning The Loom’s products, here is our policy on returns by International customers:
1. Products that are eligible for return, can be returned within 7 days of receiving the merchandise. In case of products ineligible for returns, it is mentioned in that particular product details. All form of Jewelry is ineligible for returns.
2. Not all products are eligible for returns. Please make it a point to understand which products are eligible for returns before purchasing. In case of products ineligible for returns, it is mentioned in that particular product details.
3. ARCollections team must receive and approve your return request. Once your request is received and approved, you will be asked to ship across the products to 59, Ibrahim Mohd Merchant Rd., Khadak Bamboo Bazaar, Mumbai, Maharashtra – 400 009 – India. Return Address will be confirmed to you by mail only.
4. Responsibility of the safety of the product returned by the customer lies with the customer only. ARCollections will not be held responsible for the damage caused during the transit of the product from the customer to The Loom return address.
5. Once returns are received by us and clear quality checks, you can choose to receive store credit or get a refund on your original credit or debit card used for payment. A deductable re-stocking fee of Rs.1000/- will be applicable for all the returns.
6. In the unlikely event that your merchandise arrives damaged or you receive the wrong product, you should email us at email@example.com a photo of the damaged product with. You must email us about any damaged items in your shipment within 48 hours of receiving your order. In such cases, we offer a full refund.
7. We aim to process all returns within one (1) week. If you have any questions about your return, feel free to reach out to us at firstname.lastname@example.org and you will get a response within 24 hours.
8. All Custom Duties levied for return of the product will be borne by the customer.
9. All returns are subject to the discretion of The Loom.
For Exchanges by international customers, the above return policy is applicable. Any other questions or clarifications, please contact us at email@example.com